Contact Centre Agents (Harare)

Job Description

Applications are invited from suitably qualified and experienced candidates to fill in the above mentioned postiion.

Duties and Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.
• Handle social media enquiries in a timeous and professional manner.
• Provide customers with information about products/services and resolve any inquiries or issues they may have.
• Maintain accurate records of customer interactions and transactions.
• follow up on customer enquiries.
• Follow communication scripts and guidelines to ensure consistency and quality service.
• Meet performance targets related to call quality, customer satisfaction, and productivity.

Qualifications and Experience

• Excellent communication skills and a pleasant phone manner.
• Ability to use a computer and maneuver various social media platforms
• Strong problem-solving abilities and the ability to think on your feet.
• Previous customer service experience will be an added advantage.
• Ability to work well in a team environment.
• At least 2 A level subjects.

Other

How to Apply

Candidates interested in the positions above should see their CVs to the following address:

The Administrator